End-User Support Engineer

IT · Melbourne, Victoria
Department IT
Employment Type Full-Time
Minimum Experience Mid-level

ThinkMarkets is seeking an End-User Support Engineer to join our Melbourne team. This position will be responsible for identifying, diagnosing, and resolving level 1 and 2 issues with applications, hardware, and other internal systems. This individual will be the go-to person for setting up a new employee's equipment and assisting them in learning how our company-wide applications work. This is a great opportunity for someone to level up in their career within end-user support and help desk at a rapidly growing global FinTech company.


  • Identifying, diagnosing, and resolving level one and two issues in computer hardware and software such as desktops, laptops, phone, email, and other communication systems
  • Installing and upgrading hardware and software for end-user systems
  • Providing general desktop support, project coordination, imaging/re-imaging PCs, and laptops
  • Providing one-on-one assistance to the end-user regarding the technical issue, either by phone, email or in-person
  • Resolving network-related issues like a local area connection problems, network access, internet, dial-ins, etc.
  • Assisting in the installation of technology like printers and scanners, and cabling systems like local area network cables, network interface cards, wired switches, etc.
  • Vendor management for company used software and hardware


  • Bachelor’s degree in Computer Science and 2-10 years of related experience
  • Experience with desktop configuration, virus scanners, and other security products
  • Familiarity with cloud-hosted products such as Office 365, Slack, Zoom, etc, current trends and ability to provision and configure resources on the Cloud
  • Experience in interacting with software and hardware systems vendors
  • Experience in configuring, managing and troubleshooting remote desktop tools such as TeamViewer, Microsoft Remote Desktop
  • Experience in configuring and managing enterprise antivirus toolkits such as Norton, McAfee and others.
  • Experience with ticketing / issue tracking systems such as JIRA, Zendesk etc.

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  • Location
    Melbourne, Victoria
  • Department
  • Employment Type
  • Minimum Experience