End-User Support Engineer

IT · Chicago, Illinois
Department IT
Employment Type Full-Time
Minimum Experience Mid-level

ThinkMarkets has an exciting opportunity for an End-User Support Engineer to join our Chicago team. This position will be responsible for identifying, diagnosing, and resolving the level-one issues with applications, hardware, and other such systems. The ideal candidate must be a self-starter and work well with others, as well as have excellent written and verbal communication skills to effectively interact with all ThinkMarkets colleagues.  A successful candidate will bring a cheerful attitude and quick problem-solving skills while providing one on one assistance to other employees as well as while performing other scheduled installation and management tasks.


  • Identifying, diagnosing, and resolving level one issues in computer hardware and software such as desktops, laptops, phone, email, and other communication systems.
  • Installing and upgrading hardware and software for end-user systems
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • Providing one-on-one assistance to the end-user regarding the technical issue, either by phone, email or in-person
  • Resolving network-related issues like a local area connection problems, network access, internet, dial-ins, etc.
  • Coordinating with third party service providers for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware as necessary
  • Assisting in the installation of technology like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches, etc.
  • Supporting and assisting colleagues and working with other support groups and vendors to solve level two issues 


  • Bachelor’s degree in Computer Science and 4+ years of related experience
  • Experience with desktop configuration, virus scanners, and other security products
  • Familiarity with cloud-hosted products such as office 365, slack, etc, current trends and ability to provision and configure resources on the Cloud
  • Experience in interacting with software and hardware systems vendors
  • Experience in configuring, managing and troubleshooting remote desktop tools such as TeamViewer, Microsoft Remote Desktop
  • Experience in configuring and managing enterprise antivirus toolkits such as Norton, McAfee and others
  • Experience with ticketing / issue tracking systems such as JIRA, Zendesk etc.

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Chicago, Illinois
  • Department
  • Employment Type
  • Minimum Experience