End-User Support Engineer

IT · Chicago, Illinois
Department IT
Employment Type Full-Time
Minimum Experience Mid-level

ThinkMarkets has an exciting opportunity for an End-User Support Engineer to join our Chicago team. This position will be responsible for identifying, diagnosing, and resolving the level-one issues with applications, hardware, and other such systems. The ideal candidate must be a self-starter and work well with others, as well as have excellent written and verbal communication skills to effectively interact with all ThinkMarkets colleagues.  A successful candidate will bring a cheerful attitude and quick problem-solving skills while providing one on one assistance to other employees as well as while performing other scheduled installation and management tasks.

Responsibilities:

  • Identifying, diagnosing, and resolving level one issues in computer hardware and software such as desktops, laptops, phone, email, and other communication systems.
  • Installing and upgrading hardware and software for end-user systems
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • Providing one-on-one assistance to the end-user regarding the technical issue, either by phone, email or in-person
  • Resolving network-related issues like a local area connection problems, network access, internet, dial-ins, etc.
  • Coordinating with third party service providers for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware as necessary
  • Assisting in the installation of technology like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches, etc.
  • Supporting and assisting colleagues and working with other support groups and vendors to solve level two issues 


Requirements:

  • Bachelor’s degree in Computer Science and 4+ years of related experience
  • Experience with desktop configuration, virus scanners, and other security products
  • Familiarity with cloud-hosted products such as office 365, slack, etc, current trends and ability to provision and configure resources on the Cloud
  • Experience in interacting with software and hardware systems vendors
  • Experience in configuring, managing and troubleshooting remote desktop tools such as TeamViewer, Microsoft Remote Desktop
  • Experience in configuring and managing enterprise antivirus toolkits such as Norton, McAfee and others
  • Experience with ticketing / issue tracking systems such as JIRA, Zendesk etc.

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  • Location
    Chicago, Illinois
  • Department
    IT
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level